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We want you to be delighted with your purchase from us here at Arkstationery. If you do receive an item that you are unhappy with please return it to us within 14 days of receipt and we will provide you with a full refund of the goods value or exchange.
Please enclose a brief covering letter, including your Sales Order reference number & reason for return. Please ensure that the product is returned to us in an original condition. Please note that we are not responsible for return carriage costs unless the product is defective or has been sent in error.
Refunds and exchanges may only be processed when the returned item has been received by us and we recommend proof of shipment is obtained when returning goods to us.